Help/FAQs

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: The MISMO Connect collaboration tool is available to employees and contractors of  MISMO Member organizations as a part of the MISMO member benefits package.  Your login credentials are the same as your MISMO/MBA profile. Your username is your email address and the password is the one you have set up in your profile. If you have forgotten your password, click the "forgotten password" link on the log in screen or if you need further assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.  Please note that the default initial settings are set to only share your email address with your established contacts.  You can adjust the visibility of all of your information within your account settings. 


Contacts / Connections | Top

Q: How do I find other members?

A: Look for fellow community members listed at the bottom of each of the community sites.

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.  


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.  Each of MISMO's Workgroups have a community site where they house and maintain their meeting agendas and minutes and other various documentation in their library,  post discussions (the content is searchable) , provide meeting information, post announcements and more!  Many of the MISMO Committees also have communities which have been set up as "invitation only" and are viewable only by the committee members. 

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).  The "Real Time" delivery option is recommended so that you are sure to receive updates to meeting schedule changes/cancellations and other important information  in a timely manner. 

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

The "Real Time" delivery option is recommended so that you are sure to receive updates to meeting schedule changes and cancellations in a timely manner. 

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I cross post to other groups?

A. To communicate with another community you must first be a member of the community to which you are trying to post. Only when you are already a member of       that community, will the option to cross post your discussion item to that community appear.

 


Q: How do I start a new discussion thread?

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload documents?

A:
STEP 1:  Go to the Workgroup Community Site and click in the “Library”


 

STEP 2:  Click on the Folder within which you want to place the document

 

 

STEP 3:  Click the blue box “Create New Library Entry”

 


STEP 4:  Add Title and other information, as prompted. 

Title:  It is recommended that Workgroup’s use a naming convention for Titles that begins with the  year_month_day_file name.  Example: 2016_01_22 Sample Doc   This will keep your list of documents within the folder in date order and make items easier to locate.

Description:  While not required, a description is recommended to be provided to make it easy for users to understand the purpose of the document.

Library: Make sure that the library is pointing to the correct Workgroup

Folder: Make sure that the folder is pointing to the correct folder

Entry Type: “Standard File Upload” accommodates the vast majority of MISMO documents.  Only choose other entry types should they be applicable.

Owner:  This is optional and should be used only as applicable.

When done completing fields, click “NEXT” at bottom.

 

 

 

STEP 5:  Click “Choose and Upload”

 

 

 

STEP 6:  Click in blue oval “Choose Files”.  Note that you can choose to upload multiple files at one time.  The files will appear within the item you’ve titled in alphanumeric order.  It is important to title your files Example: 2016_01_22 Sample Doc   This will keep your list of documents within the folder in date order and make items easier to locate.

 

 

 

 

STEP 7:  Follow prompts to upload file.  Then click “Next” at bottom.

STEP 8:  Enter a title and description if you like.  This is optional.  When done, click “Next”

STEP 9:  Tags will be developed by MISMO staff and populated for selection so that you can tag your content so that it can be found upon searching. 

STEP 10:  Click “Finish” and document will show as “Processing” until status pops up that it is “Successfully Uploaded!”


 

STEP 11:  Return to the Community Library to confirm that document appears as intended.   – and – You’re done!

 

 

 Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.

Q: How can I create a new Version of an existing document?

A: To add a version 1)download  2) edit 3) save on your local machine without renaming 4) upload the changed file to this library entry